Privacy Policy

This Privacy Policy describes how plumequip (plumequip Logistics Limited) collects, uses, and protects your personal information. We are committed to maintaining your privacy and handling your data responsibly throughout your interactions with our supply chain resilience and vendor oversight services.

Who We Are

We operate a comprehensive logistics coordination platform serving the Kwai Tsing container port operations. As the data controller, we determine how and why your personal information is collected and processed. We take our responsibility to protect your data seriously and comply with applicable data protection regulations.

Information We Collect

We collect information necessary to provide our supply chain and vendor oversight services. This includes:

• Personal details provided during registration and account creation
• Contact information including names, email addresses, and phone numbers
• Company and vendor information relevant to logistics operations
• Usage data when you access our platform and services
• Technical information including IP addresses and device identifiers
• Communication records and correspondence history
• Analytics data to understand how you use our services

Legal Basis for Processing

We process your personal information based on several legal grounds. Your explicit consent is obtained before collecting sensitive data. We rely on legitimate interests to improve our services and ensure operational security for port logistics coordination. Processing may be necessary to fulfill contractual obligations with vendors and clients. Compliance with legal obligations, such as regulatory requirements for port operations, also forms a legal basis for certain processing activities.

How We Use Your Information

We use your information to deliver and enhance our supply chain resilience and vendor oversight services. Your data helps us provide account management, process transactions, and maintain secure communications. We analyze usage patterns to improve platform functionality and user experience. Information is used to send service notifications, updates, and important operational alerts. We may contact you regarding your account, services, or relevant logistics coordination updates when necessary.

Data Retention

We retain your personal information for specific periods based on the nature of the data and our operational needs:

• Account information: retained for the duration of your account and 24 months after account closure or last interaction
• Contact form submissions and inquiries: retained for up to 24 months after the final communication
• Analytics and cookie data: retained for up to 14 months from collection
• Server logs and technical data: retained for up to 12 months for security purposes
• Vendor and supply chain records: retained according to regulatory requirements for port operations, typically 36 months
• Payment and transaction records: retained for 60 months to comply with financial regulations

After the retention period expires, we securely delete or anonymize your information. If you request deletion earlier, we will accommodate this unless legal obligations require longer retention.

Your Privacy Rights

You have several rights regarding your personal information. You can request access to all data we hold about you and receive it in a portable format. You have the right to correct inaccurate or incomplete information. You can request deletion of your personal data, subject to legal obligations. You may withdraw consent for specific processing activities at any time. You have the right to object to processing based on legitimate interests. You can request restrictions on how we process your information. To exercise these rights, contact us with a clear description of your request and we will respond within 30 days.

Cookies and Tracking

We use cookies to enhance your experience on our platform and understand how you use our services. Cookies are small files stored on your device that help us remember your preferences and recognize you on return visits. Essential cookies are necessary for platform functionality and security. Analytics cookies help us measure how our services are used and identify improvements. You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, and misuse. Our infrastructure includes encryption protocols, secure authentication systems, and regular security audits. Access to personal data is restricted to authorized personnel who require it for legitimate business purposes. We maintain secure servers and firewalls to prevent unauthorized access. However, no security system is completely impenetrable. We encourage you to use strong passwords and protect your account credentials.

Third-Party Sharing

We do not sell your personal information to third parties. We may share information with service providers who assist us in operating our platform, such as hosting providers, analytics services, and payment processors. These partners are bound by confidentiality agreements and must use your data only for the purposes we specify. We may disclose information if required by law, regulation, or valid legal process. Information may be shared with other vendors or clients within your supply chain when necessary for logistics coordination and with your knowledge or consent.

Supervisory Authority

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the relevant data protection authority. For residents of Hong Kong, you can file a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD). Please contact the PCPD directly if you believe we have violated your privacy rights. We encourage you to contact us first so we can address your concerns directly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, regulations, or other factors. We will notify you of significant changes by updating the "Last updated" date and, when appropriate, sending you a direct notice. Your continued use of our services after updates constitutes acceptance of the revised policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.